NSWC Dahlgren Division Information and facts Technology Skilled Identified with Naval Civilian Service Commendation Medal

They say that if you do something you are passionate about, you will in no way work a day in your existence. The great embodiment of this adage is none other than Naval Surface Warfare Centre Dahlgren Division’s (NSWCDD) Acting Deputy Exercise Information Officer and Enterprises Services Department Head Shannon Layton.

“I just appreciate my task,” Layton says with a smile that rivals the solar. “I can’t think about operating any where else.”

Layton began at NSWCDD as a contractor in 2003 right before transitioning to a governing administration civilian place in June 2009.

“I truly feel like my vocation truly began then,” she recalled. “I usually experienced an interest in the IT (Information Technologies) environment. My father was a computer system science major he retired from the Navy just after 20 yrs. My brother, who worked for the Social Stability Administration, went into the IT field. I followed in their footsteps.”

Layton’s passion for IT is contagious and superb. She successfully led a workforce in the deployment of Dahlgren’s ‘One-Prevent IT Portal,’ created to reduce purchaser wait moments and supply real-time monitoring of IT requests and shopper fulfillment degrees. For her do the job primary the workforce, Layton been given the Section of the Navy’s Civilian Provider Commendation Medal (CSCM), which “recognizes efficiency very well earlier mentioned that, which is commonly anticipated of an personal,” according to the award rationalization.

The award quotation precisely mentions each the Just one-Stop IT Portal, as effectively as the successful “acquisition and development of a Q-Less application that notifies shoppers in serious-time by means of cell app, when they can be noticed by a Typical Access Card (CAC) Business consultant.”

The Q-considerably less application helped reduce COVID-19 exposures amid workers during the peak of the pandemic by allowing for clients to wait around for their appointments in their cars and trucks rather of a frequent foyer place.

“It is still functioning seriously very well, [even now that we’re out of the maximum telework status] it would seem to limit the call involving men and women, which is superior since the CAC business space is smaller,” stated Layton. The application allows for the waiting time to be place to superior use, rather of it becoming lifeless time. “It’s undoubtedly supplying additional overall flexibility to the staff members.”

Layton hopes to see the One particular-Cease IT Portal transition into a much larger portal for Command companies in the long term. “For instance, the foreign journey tracker is in that portal now, and in the foreseeable future, we’re hoping to see a procurement tracker,” she spelled out.

Even though the CSCM award specially names Layton, the IT expert rapidly regarded her personal staff for their perform.

“None of this would be at all achievable without the need of a team,” she explained. “The IT workforce we have supporting us at command are busting their butts. They are absolutely phenomenal people performing tirelessly to provide our business into both of those latest modern know-how and surpassing that.”