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Advanced in Tech & Business

TechSee introduces Continuity, the industry’s initially omnichannel remedy for certainly buyer-centric visual support

The option passes purchaser engagement info and visible context from digital self-provider channels seamlessly to live agents when shoppers transition from self-company to reside interactions.

NEW YORK, May perhaps 19, 2022 /PRNewswire/ — TechSee, the industry chief in Laptop or computer Vision remedies for consumer company, nowadays announced the start of Continuity, a seamless resolution to dramatically strengthen the shopper expertise by syncing visual buyer interaction information among self-assistance channels, live agent, and field agent interactions. This seamless approach lowers the require for repeated rationalization or info entry by giving brokers with visible context from the customer’s self-guidance practical experience. Client knowledge teams can now use traditional self-service channels like automated chat, phone, and messaging to capture visible facts like video and images as very well as information shoppers to carry out genuine-earth activities applying computer vision and AI, and if a reside session with an agent is

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