A laptop dilemma is keeping the town of Belleville from mailing sewer expenditures to regional citizens or processing computerized debit payments, according to the city’s general public relations expert.
Town Treasurer Sarah Biermann, who handles sewer billing and payments, declined to remark, referring calls to PR and Communications Supervisor Kathy Kaiser. The BND questioned Kaiser to make Biermann and Data Technologies Director Scott Markovich obtainable to respond to specific inquiries. She declined.
According to Kaiser, a ability surge brought about a computer outage that weakened the city’s billing technique, creating names and addresses of some clients inaccessible. She reported by way of an emailed statement to the BND and above the phone that an “outside source” has been contracted to “assist in the recovery” of that knowledge.
The metropolis hopes to resolve the difficulty and difficulty the remaining payments by Tuesday, Kaiser mentioned, though she cautioned