TechSee introduces Continuity, the industry’s initially omnichannel remedy for certainly buyer-centric visual support
The option passes purchaser engagement info and visible context from digital self-provider channels seamlessly to live agents when shoppers transition from self-company to reside interactions.
NEW YORK, May perhaps 19, 2022 /PRNewswire/ — TechSee, the industry chief in Laptop or computer Vision remedies for consumer company, nowadays announced the start of Continuity, a seamless resolution to dramatically strengthen the shopper expertise by syncing visual buyer interaction information among self-assistance channels, live agent, and field agent interactions. This seamless approach lowers the require for repeated rationalization or info entry by giving brokers with visible context from the customer’s self-guidance practical experience. Client knowledge teams can now use traditional self-service channels like automated chat, phone, and messaging to capture visible facts like video and images as very well as information shoppers to carry out genuine-earth activities applying computer vision and AI, and if a reside session with an agent is desired, all of the captured information and facts is handed to the agent.
TechSee’s Enhanced Visual Engagement System layers on visual communications and AI direction to all steps of the shopper support journey from self-support to are living agent guidance. Study demonstrates that the wide the vast majority of present-day self-company interactions need additional help from a remote or industry agent. By giving context continuity concerning channels, agents and conclude-end users will now be capable to solve difficulties a lot more efficiently and enhance buyer satisfaction.
Channel switching from self-provider to are living agent interaction has been tested by various scientific studies to be the major variable in raising purchaser effort and hard work, resulting in decrease shopper fulfillment. High-exertion interactions consist of needing to repeat information and facts, interacting a next time, dealing with ‘generic’ company, a lack of self-company solution, or needing to exert extra mental effort and hard work to have an concern resolved. With the seamless contextual transfer of details among self-company, stay remote assistance, and discipline provider interactions, TechSee’s Continuity will drive enhanced client satisfaction and agent general performance scores.
Eitan Cohen, CEO and Co-Founder of TechSee claimed: “Having to frequently reveal an concern and repeat or re-enter information and facts during a fragmented string of interactions is a aggravating condition we are all common with. Techsee’s Continuity normally takes into account the whole omnichannel journey, and provides a ongoing, seamless and visual shopper expertise.”
TechSee revolutionized the consumer expertise domain with the ﬁrst visual engagement resolution driven by Computer system Eyesight AI and Augmented Actuality. It enables enterprises around the earth to provide improved buyer assistance, enrich assistance high quality and reduce fees. TechSee is led by sector veterans with many years of experience in cellular technologies, artiﬁcial intelligence and massive facts. The firm is headquartered in Tel Aviv with oﬃces in New York, London, and Madrid. For additional details, check out www.techsee.me or email [email protected].